Privacy Policy

We collect only the information necessary to respond to your inquiries and provide our products and services. This includes:

• Name — provided through our contact and wholesale inquiry forms.
• Email address — so we can reply to your questions and send requested quotations.
• Phone number (including WhatsApp / WeChat) — only when you choose to provide it, used for direct follow-up on orders or wholesale discussions.
• Company & message details — any additional information you voluntarily share in your inquiry.
• Automatic data — standard, non-identifying technical information such as IP address, browser type, and pages visited, collected via cookies and analytics (see below).

We do not knowingly collect sensitive personal data (such as health, financial, or government identifiers) beyond what you voluntarily provide in an inquiry.

The information you provide is used to:

• Respond to your inquiries and provide requested information.
• Prepare and send wholesale pricing, samples, and order quotations.
• Coordinate logistics, cold-chain shipping, and after-sales support.
• Improve our website, products, and the overall customer experience.
• Comply with applicable legal and tax obligations.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share limited information with trusted service providers (e.g., freight forwarders, cold-chain logistics partners) strictly to fulfill an order you have requested, and only under confidentiality obligations.

Our website uses cookies and similar technologies to function correctly and to understand how visitors use the site. These include:

• Essential cookies — required for basic site functionality and security.
• Analytics cookies — help us measure traffic and improve content. These are anonymized and aggregated.

You can disable cookies in your browser settings. Doing so may affect certain features of the site, but you will still be able to browse and contact us.

We retain personal information only as long as necessary to serve the purposes described in this policy, to maintain business records for legal and accounting purposes, or to resolve disputes. When information is no longer required, we securely delete or anonymize it.

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Opt out of non-essential communications at any time.

To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe in accordance with applicable law.

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, loss, or misuse. While no method of transmission over the internet is completely secure, we work to protect your data using industry-standard practices.

Our website may contain links to external sites (such as logistics partners or social media). We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

Our website and services are intended for business customers and professional buyers. We do not knowingly collect personal information from children under the age of 16.

We may update this Privacy Policy from time to time. Material changes will be reflected on this page with an updated "Last updated" date. We encourage you to review this page periodically.

If you have any questions about this Privacy Policy, or if you would like to access, correct, or delete your personal data, please contact us:

• Email: eric@cocowildfungus.com
• WhatsApp & WeChat: 0086-13794616165 (Vivian, General Manager)
• Location: Yunnan, China

We will acknowledge data-related requests promptly and address them in line with applicable privacy regulations.